VU MGT510 (TQM) Assignment 1 IDEA Solution Spring 2013
Please do not copy paste or you will get zero marks
The Solution is in the Question: Mr.Sheraz’s Secretery is right that He is simply doing TQM, and we know that Total quality management (TQM) is a management approach to long–term success through customer satisfaction, Mr. Sheraz is has left his office open for every one for suggestions, these include coordination in All departments,
- removal of several steps from the Productions department that were having no value at all, initiated several
- employee welfare programs, and
- established a Research and development department to come up with the new customer demands so that they may be incorporated either in the existing products or may attempt to come up with the new products in order to satisfy the customers.
So, we can see every thing or step that he is taking is simply showing that he is doing TQM.