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Tag: VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2011

VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2011

VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2011

MIDTERM  EXAMINATION

Spring 2011

ENG301- Business Communication

Question No: 1    ( Marks: 1 )    – Please choose one

 

 

What is CD-Rom database?

► It is used to put information in a form that is easy to digest

►   It is used to play computer disk

►   It is a tool used during the high level meetings

►  It is a tool to download songs

CD-ROM database

Compact Disk – Read Only Memory (CD-ROM) has been available for several

years and is becoming more

popular. It is powerful tool for putting masses of information in a form that is

easy to digest.

Question No: 2    ( Marks: 1 )    – Please choose one

 

 

While writing the refusal letter, in what way the company should express its point

of view ?

► Positive way  (page=84)

► Negative way

► Neutral way

►  Different wayGive an Explanation

In a positive way, tell why you cannot complete the order and stress what you

can do, along with the

advantages to the reader. Offer to help the reader in any way you can — give the

name of the nearest dealer,

explain credit terms, or offer an alternate solution.

Question No: 3    ( Marks: 1 )    – Please choose one

 

 

Which writing style characterizes memos?

► Informal

► Formal

► Impersonal tone

► Neutral

Ref:pg113 Informal writing style characterizes the memos

Question No: 4    ( Marks: 1 )    – Please choose one

 

 

Circular letters are used:

 

► To send information to a group of company.

► To send the same information to a number of people.

► To communicate other company.

►  To send information inside of a company

Ref: Circular letters are

used to send the same information to a number of people

Question No: 5    ( Marks: 1 )    – Please choose one

 

 

A standing committee is one that operates permanently:

► Month after month

► Week after week

► Year after year

► After six months

Question No: 6    ( Marks: 1 )    – Please choose one

 

 

What is the purpose of writing a follow-up letter to an organization?

► To show your interest in working for the organization.

► To decline the offer of the organization.

► To ask for information.

► To represent organization’s attitude

Unsolicited even if you’ve received a letter acknowledging your application and

saying that it will be

kept on file, don’t hesitate to send a follow-up letter three months later to show

that you are still interested.

Question No: 7    ( Marks: 1 )    – Please choose one

 

 

An applicant should show interest in the job during the which stage?

► Screening stage

► Selection stage

► Final stage

► First stage

Question No: 8    ( Marks: 1 )    – Please choose one

 

 

Which type of interview is less formal and unstructured?

Casual interview

► Situational Interview

► Structured Interview

► Opening-ended interview

► Casual interview

Opening-ended interview is less formal and unstructured. In an open-ended

interview, the recruiter

encourages the candidate to speak freely

Question No: 9    ( Marks: 1 )    – Please choose one

 

 

BATNA stands for :

► Better acknowledged to narrative agreement.

► Best approach to a non related assignment.

► Best alternative to a negotiated agreement page 191

► Best approach to a narrative agreement

Question No: 10    ( Marks: 1 )    – Please choose one

 

 

The————— section of a thesis explains the reasons for doing the research,

and indicates why the research is important, valuable or significant.          ►    Introduction

► Background

► Conclusion

► Centre

The introduction

explains the reasons for doing the research, and indicates why the research is

important valuable or

significant. It outlines the contribution that the research will make to knowledge.

Question No: 11    ( Marks: 1 )    – Please choose one

 

 

A thesis —————-is a sentence that clearly and concisely indicates the subject

of your paper and the main points you will discuss.

► Question

► Statement

► Conclusion

► Quote

Question No: 12    ( Marks: 1 )    – Please choose one

 

 

If a study uses language such as naturalistic, field study, case study, context,

situational, constructivism, meaning, multiple realities, it has used a

—————-.

► Formal perspective

► Qualitative perspective(page=183)

► Informal perspective

► Quantitative perspective

If a study uses language such as the

following, it probably has used a qualitative perspective: naturalistic, field study,

case study, context,

situational, constructivism, meaning, multiple realities.

 

Question No: 13    ( Marks: 1 )    – Please choose one

 

 

The four basic purposes for giving a presentation are to inform, to persuade, to

motivate, and which thing is missing?

► To entertain

► To instruct

► To have a good interaction

► To talk to others

Question No: 14    ( Marks: 1 )    – Please choose one

 

 

It means that for a Company to survive, it must establish markets not only in its

own country but also in many foreign countries. Thus employees must

understand other cultures as well as their own country’s ethnic diversity.

Match this statement with one of the following concepts:

►       Globalization

► Marketing

► Communication

► Americanism

Question No: 15    ( Marks: 1 )    – Please choose one

 

 

A machine scans a printed page, converts it to a signal, and transmits the signal

over a telephone line to a receiving machine. Although they have been available

for many years, until recently they were slow and expensive.

These are called:

► Groupware

► Teleconferencing

► Faxes

► Voice Mail

Faxes

A facsimile machine scans a printed page, converts it to a signal, and transmits

the signal over a

telephone line to a receiving fax machine. Although faxes have been available for

many years, until recently

they were slow and expensive.

 

Question No: 16    ( Marks: 1 )    – Please choose one

 

 

AGM stands for:

► A Great MeetingAnnual

► Annual General Meeting

► All Group Members

► Annual body of members

Question No: 17    ( Marks: 1 )    – Please choose one

 

 

In which situation do we write acknowledging an order letter?

► Welcome the customer(page=82)

► Discourage the customer

► Apologize       ► Sympathies

A Customer’s First Order

Never miss the opportunity to make your first impression on a customer. You

want to welcome the

customer and encourage him or her to buy from you again.

Question No: 18    ( Marks: 1 )    – Please choose one

 

 

Which communication involves one speaker and audience?

► Person-to-group

► Group-to-group

► Individuals-to-individual

► People-to-people

Question No: 19    ( Marks: 1 )    – Please choose one

 

 

Collection letter should be:

► Emotional

► Persuasive

► Demanding

► Critical

Question No: 20    ( Marks: 1 )    – Please choose one

 

 

Minutes, which tell more of the story of what happened and who said what at a

meeting are:

► Resolution minutes

►       Narrative minutes  page 120

► Informal minutes

► Formal minutes

VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2011

VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2011

VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2011

 

MIDTERM  EXAMINATION

Spring 2011

ENG301- Business Communication

 

Question No: 1    ( Marks: 1 )    – Please choose one

 

 

————– is the process of drafting your message.

Composing (page=47) ►

Editing  ►

Revising  ►

Reviewing ►    Composing is the process of

drafting your message

Question No: 2    ( Marks: 1 )    – Please choose one

 

 

‘AMS’ is the abbreviation of:

 

Administrative Management Society ►

Alcholical Member Society ►

Advanced Management Society (Page=52) ►

Asian Management Society ►

AMS (Administrative Management Society)

Question No: 3    ( Marks: 1 )    – Please choose one

 

 

How many basic divisions of a formal report are?

► Two

► Three(page=127)

► Four

► Five

There are three basic divisions of a formal report:

1. Prefatory Parts

2. Text Parts

3. Supplementary Parts

Question No: 4    ( Marks: 1 )    – Please choose one

 

 

Unsolicited letters are written on ADIA plan which is  ——— step approach.

► five

► two

► four (page=102)

► one

Unsolicited letters are written on ADIA plan which is a four step approach.

Question No: 5    ( Marks: 1 )    – Please choose one

 

 

Sales letters start with:

► An easy and effective way

► An attention-getting device(page=103)

► Interesting news         ► Buffer

Sales letters start with an attention-getting device.

Question No: 6    ( Marks: 1 )    – Please choose one

 

 

————is one of the members who monitors a committee’s financial activities.

► Treasurer

► Advisory

► Controller

► Secretary

Question No: 7    ( Marks: 1 )    – Please choose one

 

 

In which communication expressions are not encoded in words?

 

Non-verbal   (page=16) ►

Verbal  ►

Written ►

Verbal and written ►

Nonverbal communication consists of that part of a message that is not encoded

in words.

Question No: 8    ( Marks: 1 )    – Please choose one

 

 

Personal space varies according to:

► Situation

► Culture, status (Page=18)

► Medium

► Channel

Personal space varies according to:

Gender

Status

Roles

Culture

Question No: 9    ( Marks: 1 )    – Please choose one

 

 

An applicant should show interest in the job during the which stage?         ► Screening stage

► Selection stage

► Final stage

► First stage

Question No: 10    ( Marks: 1 )    – Please choose one

 

 

BATNA stands for :

► Better acknowledged to narrative agreement.

► Best approach to a non related assignment.

► Best alternative to a negotiated agreement

► Best approach to a narrative agreement

Question No: 11    ( Marks: 1 )    – Please choose one

 

 

While writing and presenting your Thesis or Dissertation, you go through many

stages. First stage is:

► Preparing the Proposal

►Writing the Research Paper

► Making an outline

►  Thinking about It

Question No: 12    ( Marks: 1 )    – Please choose one

 

 

Proposal should be written in a :

Future tense.(page=176) ►

Past tense ►

Present tense ►

Present continuous ►

Of course, it should be written in a future tense since it is a proposal.

Question No: 13    ( Marks: 1 )    – Please choose one

 

 

The four basic purposes for giving a presentation are to inform, to persuade, to

motivate, and which thing is missing?

► To entertain

► To instruct

► To have a good interaction         ► To talk to others

Question No: 14    ( Marks: 1 )    – Please choose one

 

 

Which one is national variable from the followings?

 

► Time

► Space

► Economics

► Food

Question No: 15    ( Marks: 1 )    – Please choose one

 

 

Which of the following complimentary close is accurate in general letter writing?

► Yours sincerely,

► Sincerely,

► Yours respectfully,

► All of the above

Question No: 16    ( Marks: 1 )    – Please choose one

 

 

Complaint letter should be called—————-.

► persuasive letter

► claim letter

► inquiry letter

► sales letter

Question No: 17    ( Marks: 1 )    – Please choose one

 

 

Minutes, which tell more of the story of what happened and who said what at a

meeting are:

► Resolution minutes

► Narrative minutes (Page=115)

► Informal minutes

► Formal minutesNarrative Minutes (fuller picture & view)

Sometimes referred to as minutes of narration, narrative minutes tell more of the

‘story of what

happened and who said what at a meeting.

Question No: 18    ( Marks: 1 )    – Please choose one

 

 

In which thing does a speaker do most of sending and a number of listeners do

most of the receiving?

►Written tests

► Oral presentation(page=160)

► Interview

► Group discussion

Definition

This action of communication in which one speaker is doing most of the sending

and a number of listeners

are doing most of the receiving is known as oral presentation

Question No: 19    ( Marks: 1 )    – Please choose one

 

 

Which tests are designed to check competency or specific abilities of a candidate

to perform a job?

► Psychological tests

► Drug tests

► Job skills tests(page=157)

► General tests

Job-skills tests, the most common type, are designed to access

competency or specific abilities needed to perform a job.

Question No: 20    ( Marks: 1 )    – Please choose one

 

 

In APA format, if you are directly quoting something in your research paper from

another work, you will need to include the author’s last name, year of publication,

and the —————– for the reference.

► author’s birth date

► page number(page=189)

► name of book

► title page

Page numbers and running head:In the upper right-hand corner of each page, include a 1-2 word version of your

title. Follow with five

spaces and then the page number.

VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2011

VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2011

VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2011

MIDTERM  EXAMINATION

Spring 2011

ENG301- Business Communication

Question No: 1    ( Marks: 1 )    – Please choose one

 

—–

————–is included to remind the reader to check for additional pages of information.

 

► Copy of notation

►  Enclosure

►  Subject line

►  Attention line

Question No: 2    ( Marks: 1 )    – Please choose one

 

 

Letters, pamphlets, annual reports, interviews are part of —————- communication.

 

► external communication

► internal communication

► written communication

► verbal communication

Question No: 3    ( Marks: 1 )    – Please choose one

 

It

describes the condition of a commodity in the market on a certain date for a specific

period.

 

 

 

 

 

 

► Letter report

► A market report

► Progress report

► Periodic report

Question No: 4    ( Marks: 1 )    – Please choose one

 

 

Which writing style characterizes memos?

 

 

► Informal

 

► Formal

 

► Impersonal tone

 

► Neutral

Question No: 5    ( Marks: 1 )    – Please choose one

 

—-

———– is a group of people who are appointed to solve a specific problem.

 

 

► A standing committee

► A committee

► A task force

► A help desk

Question No: 6    ( Marks: 1 )    – Please choose one

 

In

which type of resume, the work-experience section dominates after name, address and

objective.

 

 

 

 

 

► The Chronological Resume

► The Functional Resume

► The Combination Resume

► Job oriented Resume

Question No: 7    ( Marks: 1 )    – Please choose one

 

In

win-lose strategy, the problems or conflicts are focused and the party is satisfied due to:

 

 

► Iinitiator

► Both parties

► One party

► Second party

Question No: 8    ( Marks: 1 )    – Please choose one

 

 

BATNA stands for :

 

 

► Better acknowledged to narrative agreement.

► Best approach to a non related assignment.

► Best alternative to a negotiated agreement

► Best approach to a narrative agreement

Question No: 9    ( Marks: 1 )    – Please choose one

 

 

While writing and presenting your Thesis or Dissertation, you go through many stages.

First stage is:

 

 

► Preparing the Proposal

► Writing the Research Paper

► Making an outline

►  Thinking about It

Question No: 10    ( Marks: 1 )    – Please choose one

 

The

speaker makes a presentation with the help of an outline, note cards, or visual aids in

which method of delivery?

 

 

 

 

 

Writing

 

► Memorization

► Reading

► Extemporaneous

► Writing

Question No: 11    ( Marks: 1 )    – Please choose one

 

It is

saying what you want to say in the fewest possible words without sacrificing the other

qualities. In it, the message is complete without being wordy. It increases emphasis in

the message.

Match this statement with one of the following principles of communication:

► Conciseness

► Courtesy

► Consideration

► Completeness

Question No: 12    ( Marks: 1 )    – Please choose one

Fisher and Ury (1991) developed a concept known as :

 

 

► Principled bargaining

► Negotiation

► Communication

► No communication

Question No: 13    ( Marks: 1 )    – Please choose one

 

 

Collection letters are usually written in:

 

►  Line

► Series

► Serial

► Steps

Question No: 14    ( Marks: 1 )    – Please choose one

 

The

form of communication used most of the time for written messages to persons inside

your organization is called:

► Memorandom

► Business letter

► Pamphlet

► Adjustment letter

Question No: 15    ( Marks: 1 )    – Please choose one

 

 

Making  feedback more useful which aspect is the most important from the followings:

 

 

 

► Planning how and when to accept it.

► Being receptive to your audience’s responses.

► Encouraging frankness.

Using it to improve communication.

Question No: 16    ( Marks: 1 )    – Please choose one

 

 

In

which letter, you need to start by capturing the reader’s attention and interest.

► Unsolicited

► Formal

► Informal

► Solicited

Question No: 17    ( Marks: 1 )    – Please choose one

 

 

There are ————- types of job letters

► two

► three

► four

► five

Question No: 18    ( Marks: 1 )    – Please choose one

 

 

Which thing does reveal something about a candidate’s personality and professionalism

during an interview?

► Style of talking

► Manners

► Physical appearance

► Eye contact

Question No: 19    ( Marks: 1 )    – Please choose one

 

 

Which of the following is a part of informal communication?

 

 

 

► Memo

► Letter

► Faxes

► Casual Communication among employees

Question No: 20    ( Marks: 1 )    – Please choose one

 

In a

claim letter, the initial statement should contain:

 

► good news

► bad news

► mixed news

► ambiguous

Question No: 21    ( Marks: 2 )

 

 

Write a note on beginning of a thesis.

 

Question No: 22    ( Marks: 2 )

 

 

Name two types of memo reports.

Question No: 23    ( Marks: 2 )

 

 

What are key advantages of a chronological resume?

Question No: 24    ( Marks: 3 )

 

 

How do we write short quotations in a thesis paper?

 

Question No: 25    ( Marks: 3 )

 

 

What is a group interview?

 

Question No: 26    ( Marks: 3 )

 

 

Write a note on progress report.

 

Question No: 27    ( Marks: 5 )

 

 

Your attitude is very important in order to understand reader’s point of view. Discuss.

 

Question No: 28    ( Marks: 5 )

 

 

Write a note on literature review and methodology in thesis writing.

 

Question No: 29    ( Marks: 5 )

 

 

Define a formal report. Make a list of different parts of a formal report.

 

Question No: 30    ( Marks: 5 )

 

In

extemporaneous method of oral presentation how does the presenter conduct his

presentation?

VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2011

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