VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2007
Question No: 1 ( Marks: 1 ) – Please choose one
——————- is often effective for getting a motivational message out to a large
number of people.
Videotape is often effective for getting a motivational message out to a large
number of people. By
communicating nonverbal cues, it can strengthen the sender’s image of sincerity
however, it offers no opportunity for immediate feedback.
Question No: 2 ( Marks: 1 ) – Please choose one
Which one is called the dictionary definition of the word?
► Connotation ► Denotation (page=13)
A denotation is usually the dictionary definition of a word. Denotative meanings
name objects, people or
events without indicating positive or negative qualities. Such words as car, desk,
book, house, and water
convey denotative meanings. The receiver has a similar understanding of the
thing in which the word is
Question No: 3 ( Marks: 1 ) – Please choose one
A standing committee is one that operates permanently:
► Month after month
►Week after week
► Year after year (page=112)
► After six months
committee is one that operates permanently year after year, although its
members may change
Question No: 4 ( Marks: 1 ) – Please choose one
Task force is ————- after solving a specific problem, assigned to them.
► engaged to other problems
► engaged to routine work
► sent on leave
A task force
is a group of people who are appointed to solve a specific problem; when they
make their recommendation
on the ‘task’ assigned to them, the task force is disbanded.
Question No: 5 ( Marks: 1 ) – Please choose one
Reports, which show “progress,” accomplishments, or activities over time or at a
given stage of a major assignment are known as ————-.
► feasibility report
► periodic reports ► conference reports
► progress reports (page=120)
Progress reports show, “progress,” accomplishments, or activity over time or at a
given stage of a major
Question No: 6 ( Marks: 1 ) – Please choose one
An applicant should show interest in the job during the which stage?
► Screening stage
► Selection stage
► Final stage
► First stage
Question No: 7 ( Marks: 1 ) – Please choose one
Which types of interview are useful for judging interpersonal communication
► Group Interviews(page=155)
► Video Interviews
► Stress Interviews
► Structured Interviews
In them recruiters meet several candidates simultaneously. Group interviews
help recruiters see how
candidate interact. These types of interview are useful for judging interpersonal
Question No: 8 ( Marks: 1 ) – Please choose one
– ————– means preparing every message keeping receivers in mind.
► Consideration (page=30)
Consideration means writing every letter with your reader in mind.
Question No: 9 ( Marks: 1 ) – Please choose one
How many types of power are in negotiation?
Seven ► Six ►
Power in Negotiation
When an organization delegates people to get the job done, it gives them power to
act. Power may be used
to influence and, in some cases, to control people. It can also be used to bring
about change. Power can be
exerted over one person or a group by another person or group. Power used well
communication and results. Each person has and can enjoy power. Observe how
you use power. If you
use it properly, you will make an impact on workplace decisions and actions.
Abuse or misuse it and people
will mistrust you. Power is a useful tool in the negotiation process; however, if
you misuse it or refuse to
use it correctly, the likely result is tension and conflict.5 types of power.
Question No: 10 ( Marks: 1 ) – Please choose one
The way you ————– your message makes it clear whether your reader will
respond favorably or unfavorably to the message.
Beginnings & Endings
The way you begin your message makes it clear whether your reader will respond
unfavourably to the message. When you are sure that your message has
something favourable or neuter for
the reader, you must begin your message with the main idea or good-news in the
beginning. The opening
must be impressive in a way that it captures the attention of the reader. So always
openings that suit the purpose of your message. The following openings are
desirable in direct-request,
good-news and neutral messages.
Question No: 11 ( Marks: 1 ) – Please choose one
BATNA stands for :
► Better acknowledged to narrative agreement.
► Best approach to a non related assignment.
► Best alternative to a negotiated agreement(page=171)
► Best approach to a narrative agreementBATNA stands for the ‘best alternative to a negotiated agreement.’
Question No: 12 ( Marks: 1 ) – Please choose one
A good research proposal is that which is :
► Narrowly defined (page=176)
► Broadly defined
►Without any limit
► Good copy of plagiarism
Focus your research very specifically.
Don’t try to have your research cover too broad an area. Now you may think that
this will distort what you
want to do. This may be the case, but you will be able to do the project if it is
Question No: 13 ( Marks: 1 ) – Please choose one
While delivering an oral presentation to large groups, a person should use what
kind of style?
Decide on style
Chose your style to fit the occasion your audience size subject purpose.
Decide on an Appropriate Style:
Use a casual style for small groups; use a formal style for large groups and
In both formal and informal presentations, keep things simple. Remember to
choose your words carefully.
Don’t try to impress you audience with obscure and unfamiliar words
Question No: 14 ( Marks: 1 ) – Please choose one
What is a delivery method of oral presentation in which speech is made without
any preparation or made on the spur of the moment?
ImpromptuIt means a speech made without any preparation or made on the spur of the
moment. In so many
situations you are asked to make a speech or offer your comments, when you’re
asked to speak “off the
cuff”, take a moment or two to think through what you’re going to say. Avoid the
temptation to beat about
Question No: 15 ( Marks: 1 ) – Please choose one
Pitch range, rhythm control, tempo and articulation control are aspects of which
one of the followings:
► Touching behaviour
Paralanguage (Vocal Qualities)
Paralanguage is that part of language associated with but not involving the word
system. It consists of
the voice qualities and vocalizations that affect how something is said rather than
what is said. Voice
• Pitch range
• Pitch control
• Rhythm control
• Articulation control
Question No: 16 ( Marks: 1 ) – Please choose one
Collection letter should be:
► Persuasive (page=97)
Collection letters, therefore, should be persuasive rather than forceful, firm
rather than demanding.
Question No: 17 ( Marks: 1 ) – Please choose one
Theories of communication have made the concept of communication:
► Clear (page=9)
Question No: 19 ( Marks: 1 ) – Please choose one
– ———– letter is a reply to a complaint.
► An inquiry
► Adjustment (page=90)
An adjustment letter is the reply to a complaint (called a claim letter).
Question No: 20 ( Marks: 1 ) – Please choose one
All pieces of literature, key journals and books referred to in a research proposal
should be listed at the end of the proposal. It is called—————— section of
► tables and figures
A bibliography is a list of source materials on a particular subject. In a formal
report it shows what books
and other library materials were consulted and it includes all the works
mentioned in the footnotes. As part
of the reference matter, it follows the appendix or appendices.