ENG301 – Business Communication Assignment No. 3 Solution and Discussion Spring 2014 of Virtual University (VU)
1. You purchase a stylish calculator watch, Model C469, which has a musical alarm that you really like. The watch comes with a warranty that guarantees material and workmanship for one year. After six months of use, the musical alarm quits working. You have your original sales receipt and the warranty. Write a claim letter to the company manager, to mail it with the watch, requesting that it should either be repaired or replaced. The manufacturer of the watch is Pakistan Watch works Limited, 111 Hill Street, Liaquat Town, Lahore. (Note: Students are required to follow full block format of letter writing.) 10
Q2. Read the situation given below which represents Win-Win Negotiation Strategy. Convert this negotiation into lose – lose strategy. 5
Spouse A: I didn’t cook anything tonight. I thought we would go out.
Spouse B: I’m exhausted. We had a terrible day today, and I have to be in the office early tomorrow to continue this program review we are doing.
Spouse A: It’s the same old story. Always exhausted. Always busy.
Spouse B: You’re right. We need more fun. But tomorrow really is important. Just give me a break this one time, and we will go out Saturday, and do that more often; any Saturday you want.
Spouse A: That sounds like a deal.