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FEDERAL PUBLIC SERVICE COMMISSION FPSC BUSINESS ADMINISTRATION NEW REVISED SYLLABUS FOR CSS COMPETITIVE EXAMINATION, CE-2016

FEDERAL PUBLIC SERVICE COMMISSION FPSC  BUSINESS ADMINISTRATION NEW REVISED SYLLABUS  FOR CSS COMPETITIVE EXAMINATION, CE-2016

PAPER: BUSINESS ADMINISTRATION (100 MARKS)
I. Management
 Defining Organization, Management, and Management in Organizations
 Four Management Functions, Management Roles, Management Skills
 Organizational Internal-External Environment
 Management Planning, Goal Setting, and Decision Making
 Strategic Management Process: Strategy Formulation and Implementation
 Developing Organizational Structure and Design
 Designing Adaptive Organizations
 Managing Change and Innovation
 Leadership and Motivation
II. HR Management
 Role of Human Resource Management in Organizational Performance
 Functions of HRM
 Process and Methods of Job Analysis
 Planning and Forecasting Personnel Needs
 Recruitment and Selection
 Training and Development
 Performance Management and Appraisal: Methods and Processes
 Establishing Strategic Pay Plans
 Compensation and Benefits
 Ethics, Justice, and Fair Treatment in HR Management
 Labor Relations and Collective Bargaining
III. Financial Management
 An overview of Financial Management
Introduction and significance of financial markets, Differentiation between real assets
and financial assets, Types of Financial Markets, Role of capital and money markets in
economic development, Organizational goals and shareholder wealth maximization
perspective
 Time Value of Money
Cost of money and the factors effecting the cost, Interest rate fundamentals and
determinants of market interest rate, Role of Time value of money in finance, Concept
of future value and present value, Making timelines, Annuities, Perpetuities and mixed
stream of cash flows, with and without growth, Present value and future value of cash
flow streams, Compounding Interest; discrete and continuous, Loan amortization
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Revised Scheme and Syllabus for CSS Competitive Examination-2016
 Analysis and Interpretation of Financial Statements
Reading the financial statements, Horizontal and vertical analysis including common
size, ratio, comparative and index number trend analysis, Forecasting financials for
future decision making, Evaluating credit, management, profitability, risk etc using
financial statements
 Risk, Return and Introduction to Pricing
Measures of Risks and return, Investment return and expected rate of return,
Standalone risk: standard deviation and coefficient of variation, Risk aversion and
required rate of return, Portfolio risk: Diversifiable vs. Market risk, Security Market Line
and CAPM, Calculating WACC, Discounting process for price determination, Relevant
risk and return for valuation
 Cash flow and Budgeting
Significance of budgeting, Making cash budgets, Making financial forecasts, Difference
between profit and cash flow, Read and analyze Statement of Cash flow.
 Capital Budgeting
Significance of Capital budgeting, Cash flow calculations: incremental cash flows,
Capital budgeting decision rules: NPV, IRR, MIRR, Return, Finding optimal capital
structure, calculating appropriate discount rate, Capital Rationing
IV. Operations and Supply Chain Management
a. Operations Management
 Operations & Productivity
Operations Management (OM) as one of the Three Core Functions in an
Organization. Significance and contributions of OM in the field of management.
Future trends in OM and differences between goods and services.
 Operations Strategy in Global Environment
Developing mission & OM strategies, Critical Success Factors (CSF), Aligning Core
Competencies with CSF
 Process Strategy
Four Process Strategies, Process Analysis and Design, Process Mapping, Flow
Diagrams, Process Charts, Service process design, Process Re-engineering
 Capacity Planning
Design & Effective Capacity, Capacity Cushion, Capacity considerations, Managing
demand, Capacity Planning, Leading vs Lagging Strategies, Single & Multiple
Product Break Even Analysis for Capacity Planning
 Location Strategies
Factors Affecting Location Decisions, Methods for Evaluating Location Alternatives,
Factor Rating Method, Load-Distance Methods, Center of Gravity Method, Service
location Strategy
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Revised Scheme and Syllabus for CSS Competitive Examination-2016
 Layout Strategies
Types of Layout, Layout Design, Fixed Position Layout, Process- Oriented Layouts,
Office Layout, Retail Layout, Assembly Line Balancing
 Inventory Management
Role of Inventory in Operations, ABC analysis, Record accuracy, Cycle counting,
Inventory Models, Fixed Period Systems, Continuous Review Systems, Basic EOQ
Inventory Model, Safety Stock, Service Level
b. Supply Chain Management
 Introduction to supply chain management and logistics management
What is supply chain management and logistics management, Objectives,
Importance, Examples of supply chain management and logistics management,
Decision phases in supply chains
 Supply chain performance
Achieving strategic fit, Challenges in achieving strategic fit, Supply chain cost, Supply
chain quality, Supply chain lead time
 Supply chain drivers
Facilities as a driver, Inventory as a driver, Information as a driver, Transportation as
a driver, Sourcing as a driver, Pricing as a driver
 Balancing supply and demand
Bullwhip effect, Demand collaboration, Information sharing in supply chains, accurate
response strategy
 Supply chain coordination
Obstacles in coordination, Vendor managed inventory, Collaborative planning
forecasting and replenishment, Managerial levers to achieve coordination
 IT in supply chain management
Role of IT in supply chain management, Customer relationship management,
Supplier relationship management, Risk management in IT, Supply chain IT in
practice
V. Marketing
 Introduction to marketing
 Developing marketing strategies and plans
 Scanning the marketing environment
 Analyzing consumer markets
 Market segmentation
 Managing marketing information
 Branding
 Product life cycle
 Pricing
 Managing distribution channels
 Integrated marketing communications

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